Update, Update- Read all about it!
Reopening to begin in phases Monday, May 24, 2021! Read below the details!
Yes! That means clients will start to slowly come into the building as of Monday, May 24, 2021. We will be returning to normal slowly and in phases to help ensure we do not have to lock our doors to clients again. We will continue monitoring the COVID case numbers closely and reevaluate in a month based on how case trends are affected by the state and county reopening. Below is what you can expect as we begin this process.
- Continue to remain in your vehicle and call when you arrive to the parking lot for ANY reason. Please do not walk into the building or come to the door to call and wait there.
- All medication and food pick up will remain curbside only.
- We will still offer curbside for those who wish. Our reception staff will ask during your check in if you wish to have curbside service or if you wish to have ONE adult come in the clinic for the exam.
- For those who wish to come in with their pets…
-ONE adult may come in, no children, no more than one person; no exceptions.
-You MUST wear a mask to cover your nose and mouth the entire time while in the building. This is an extra precaution we are taking while we monitor the COVID status through state reopening.
-You will need to answer the following COVID related questions; have you tested positive for COVID in the last 10 days? Are you exhibiting symptoms of COVID? If you answer yes to either of those questions you will be asked to remain in your vehicle.
-You will wait in your car until an assistant comes out, the assistant will still come out to the car and will bring you and your pet inside.
-When your exam is complete, the assistant will ask that you go back and wait in your car. PLEASE do not leave. They will be getting your invoice and any medications ready to go, then will come back to the car to review medications and take your payment.
- For clients who want to come weigh their pets only
-We still ask that you call ahead for the best time.
-You can wait in the car or come in. If you choose to come in, you will need to follow the same rules as appointments.
- Clients must be in and out. Absolutely no lingering in the lobby or anywhere else in the hospital.
We follow guidelines as provided by the CDC and local government agencies as closely as we feel is safe for our clients and staff. We remind you that our exam rooms are small and ventilation is not fantastic in the clinic, which is why we continue wearing masks and phasing in slowly. The last year has brought many challenges, but we have been able to become more efficient with less staffing. As we move forward with new policies, we ask for your patience as we may take a bit longer with fewer team members. The veterinary industry is in a national veterinary staff shortage but we will continue to work towards the quickest and most efficient ways to help you and your pets with our beloved team we have.
We are happy to be working towards a new normal and continuing to provide the highest level care for you and your furry family members.
Our new 2021 hours are listed below...
Monday-Thursday: 8am-7pm, Friday: 8am-6pm, Saturday: 8am-12pm, and Sunday: CLOSED
We again want to thank all of you for your patience, kindness, and support.
REMINDER FOR FOOD AND PRESCRIPTION REFILLS:
We are busier than usual, please allow for extra time for filling medication and food refills. Also, if you want a refill without leaving your house, check out our online pharmacy! Delivery right to your door (many prescription diet prices beat those of chewy)! https://triadvet.vetsfirstchoice.com/
3900 Ten Oaks Road
Glenelg, Maryland 21737
Office (443) 535-9257
Fax (443) 535-9259
Accepted Payment Methods:
We do not accept care credit at this time.
Need a prescription refill?
Give us a call (443) 535-9257 or go check out the online store! We require 24 hours for prescription refills in the hospital. You will be called once your prescription is ready for pick up.